Return & Refund Policy

1. Return Period

You have 7 days from the date of delivery to initiate a return request for eligible items.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• The product must be unused, unworn, and in the same condition that you received it.
• It must be in the original packaging with all tags, labels, and accessories intact.
• The original invoice or proof of purchase must be provided.

3. Valid Reasons for Return

You can return a product if:

• The product is damaged, defective, or counterfeit.
• The product is incorrect (wrong size, color, or item).
• The product does not match the description provided on the website.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, such as:

• Innerwear and lingerie.
• Personal care and beauty products (if opened).
• Perishable goods (food, flowers).

5. Return Process

To initiate a return, please contact our Customer Care team via our hotline or email. You will need to provide your Order ID and clear photos of the product and packaging.

6. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 working days via the original payment method (bKash, Nagad, or Bank Transfer).

7. Shipping Costs

If the return is due to a mistake on our part (wrong or damaged item), Peo Mart will cover the return shipping costs. For other reasons, the customer may be responsible for the shipping charges.